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Help & Support

Help & Support


Can I track my order?

We know life is busy enough, so all our postage options are trackable. You’ll find tracking information in your order despatch email to enable you to track your parcel. 

You can also track your order by logging into your Membership Account. Go to the ‘Order Historypage, which will show your recent orders. You will then be able to select the relevant order and track the parcel via the delivery service website.

Please note your order may not be available to view immediately after it leaves us – if this is the case, please try again a little later.

If you need help or have any questions, our Membership Services team are here to help. See our Contact Us page to get in touch – or chat to our friendly team via our online Chat Now service.

Is delivery free?

We offer a range of delivery options, depending on the speed of service you require. You can also enjoy complimentary UK Standard delivery on all orders over £40 or more.

Please refer to our Delivery information page for more information.

What delivery options do you offer?

All our delivery options can be found on our Delivery information page.

How long do orders take to arrive?

Our Delivery information page details the timeframes for our different delivery options alongside their costs.

Which delivery service do you use?

We use Royal Mail to deliver our orders.

Do you ship overseas?

We currently only ship to the UK and Northern Ireland.