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Help & Support

Help & Support

Membership Services

How do I create an account?

You’ll need to register for your Nature’s Journey Membership Account before you can place an order. As long as you have a valid email address head over to our Subscribe page to keep up to date with our latest wellness news and product launches.

What are the benefits of having an account?

Once you have created your Membership Account your addresses or payment options are saved securely making it quick and easy to complete your order, saving you having to enter the details manually each time you shop.

In addition, your Membership Account provides a secure and interactive area where you can access order and tracking information, as well as personalised recommendations.

And, by signing up to our free to join Membership Rewards programme you will also benefit from priority access to new product launches as well as personalised promotions based on the things we know you love. In addition, we’ll invite you to exclusive points promotions, prize draws and competitions, as well as some little treats along the way!

I’ve forgotten my password, what do I do?

Head to your Membership Account log in page and select ‘Forgotten Password’, enter the email address you registered, and we’ll send you a link to reset your password.

How do I unsubscribe?

If you no longer wish to receive the Wellness Edit, or other email communications simply click the Unsubscribe link included at the bottom of the email.

How do I change my account details?

It’s easy to make changes to your details, whether it’s your payment information, password, or address book.

Log in to your Membership Account and you will see a range of options within. 

Are my personal details secure?

Please be assured that shopping with us is completely safe and secure. We are fully compliant to ensure that your personal information remains protected.

For more information visit our Privacy Policy page.

What payments do you accept?

We accept Visa Debit, Visa, MasterCard, Maestro and American Express.  You can select your preferred payment method at checkout.