Returns & Refunds

What is your return policy?

Please refer to our Returns Policy page for more information. 

If you still need help or have any further questions, then our Membership Services team are here to help. See our Contact Us page to get in touch – or chat to our friendly team via our online Chat Now service.

How do I return a product to you?

Before returning a product, please ensure that you contact our Membership Services team to request the return. You can reach by calling +44(0) 1983 655053 or email membership@naturesjourney.co.uk

Please refer to our Returns Policy page for more information.

How long will it take to receive my refund?

Your refund will be processed upon receipt of the items being returned. The refund will be processed to your original payment method, and we will email to let you know when this has been done. We do ask that you allow up 5-7 working days for the refund to reach your account.